Wisconsin’s emergency communication system handles 3 million calls to 911 centers annually. The system, with 2,115 public safety personnel and serving 2,288 first responder agencies, is in the process of a major technology upgrade. We speak with the Office of Emergency Communications about the new NG-911 system. Note: In this program, Erik Viel, director of the state Office of Emergency Communications, provided an incorrect estimate for the number of public safety answering points that had received federal grant funding to support Next Generation 911 technology. After the program aired, the office said 35 public safety answering points had received grant funding.