Tech Advice: Is That Customer Service Chat A Real Person Or A Bot?

Air Date:
Heard On The Larry Meiller Show
A conference speaker stands in front of a presentation screen talking about the plan for bots on Facebook's messenger app.
In this April 12, 2016, file photo, David Marcus, Facebook Vice President of Messaging Products, talks about Bots for Messenger during the keynote address at the F8 Facebook Developer Conference in San Francisco. Facebook has made it possible for people who use its Messenger chat service to order flowers, request news articles and talk with businesses by using messaging bots. (Eric Risberg/AP Photo, File)

If you’ve ever used a customer service chat online — you may have been chatting with a bot! We talk with a tech expert about the increasing presence of bots online — from customer service help to phishing scams. We also learn about Google’s move to change some privacy settings in the future.

Episode Credits

  • Larry Meiller Host
  • Natalie Guyette Producer
  • Jesse La Grew Guest