Computer Support: Look Before You Leap with Updates

Air Date:
Heard On The Larry Meiller Show
computer, photo by Flickr user Oberon7up

Larry Meiller finds out what to check before installing an operating system update, and problems those “improvements” can cause.

Featured in this Show

  • Ready To Upgrade Your Software? Consultant Says Wait Just A Minute

    With constant adjustments and improvements being made to computer software, applications and operating systems, it seems many users are always asked to download and install new updates. But should they jump at the chance?

    According to Peter Greene, a computer consultant with, people should look before they leap because restoring previous versions of software may be difficult, if not impossible.

    “Taking a step back after the fact is not an easy thing. But begin forewarned that there might be issues with programs that you have installed in your prior version would be a nice thing,” he said.

    Greene said he learned this lesson the hard way after installing an Apple update that rendered at least one of his devices useless. It turned out the new software was incompatible with his machine.

    “People should know that Apple, in the latest upgrade, is not telling you that there are issues with programs,” Greene said.

    He said users must exercise due diligence in determining what an upgrade will do to their favorite programs.

    In case of unexpected surprises resulting from software upgrades, Greene advises having a backup plan so people don’t lose the essentials.

    “Make sure that, at a minimum, you’re backing up your contacts and your calendar and whatever else will fit in that 5 gigabyte cloud space that they give you,” he said.

    Understanding where back-up files exist on the Mac or PC will also help users recover lost data, according to Greene. On Windows computers, the pathway to backup files is hidden, but a simple Internet search will offer advice on where to find the files.

Episode Credits

  • Larry Meiller Host
  • Judith Siers-Poisson Producer
  • Cynthia Schuster Producer
  • Peter Greene Guest

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