Forty-five years later, Ray Miller recalls the time he bought a 500 pound airplane built by high school students in Chicago.
“I flew it for 10 years,” Miller, 91, says while sitting in his bed at the William S. Middleton Memorial Veterans Hospital in Madison. “I was just out there having fun. Iād see my neighbors out there and land in their hayfield and talk to them a little while.”
Miller tells this story to Thor Ringler whoās sitting bedside him taking notes. When theyāre done, Ringler will type up those notes into a first-person life story and put it into Millerās electronic medical records where his doctors, nurses and caregivers at the Madison VA can read it.
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Itās part of a program Ringler runs called My Life, My Story. Over the past six years the program has interviewed over 2,000 patients in Madison alone. And itās changing the way providers interact with patients and their electronic medical records at VA hospitals around the country.
Letting Patients Tell Their Stories
“If youāre a health care person, if youāre someone who is in the (electronic medical) record all the time, youāll know that the record is a mess,” Ringler said.
Clinicians have access to a lot of medical data through a patient’s electronic medical record, but Ringler said thereās nowhere for a patient to talk about him or herself.
“If you were to try to get a sense of someoneās life from that record, it might take you days,” Ringler said.
Thatās the problem My Life, My Story is trying to solve.
The idea came from a medical resident named Elliot Lee who was on a rotation at the hospital in 2012. Medical residents only spend about a year on rotation at the VA. And while the residents rotate in and out of the hospital, many of the patients who come to the resident clinic stay the same.
“They are constantly meeting new doctors every year,” said Lee who now works as a psychiatrist at the Mendota Mental Health Institute in Madison. “We were just trying to improve the process of when you come and meet a new patient.”
If a provider can read about their patientās life while reviewing their medical files, it can give them a head start to developing a relationship.
“I consider it a gift to the nurses and the doctors who are caring for the patient,” said Heather Coats who studies storytelling in health care at the University of Colorado College of Nursing.
“I know you donāt have time, the system doesnāt allow to have time (with your patients), so hereās a one page document that talks about who your patient is, not just how the patient is,” she added.
The Value Of Empathy
Thereās research that suggests storytelling can both be therapeutic for patients and also build empathy in clinicians. Coats said that empathy can be important. One 2008 study, for example, examined what happened when radiologists were given a photo of the patients whose scans they were reading.
“They improved the accuracy of their radiology read. Meaning less misspelled words, a better report thatās more detailed,” Coats said, adding thereās currently research being done to see if storytelling might have a similar effect.
Meanwhile at the Madison VA, a 2017 survey showed 85 percent of clinicians responded that reading the stories Ringlerās team provides is both a good use of clinical time and has helped them improve patient care.
“Itās giving providers a better sense who their patient was and how to talk to them,” Ringler said.
And the idea is catching on.
Ringler said the program is now being implemented at 40 VA hospitals around the country. And staff from hospitals outside the VA System have also come to Madison to learn about the program.
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