It’s easier than ever to send a message to Congress – thanks to apps and email. But Congressional offices are snowed under by the torrent of phone calls, emails, letters and tweets. So much so that no single voice is being heard and technology to deal with all this mail is antiquated, according to a guest from the OpenGov Foundation. The non-partisan organization has analyzed the problem and suggests buying new software and hiring more staffers to deal head-on with constituent concerns.
