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'I Don't Know Who's Right': Jobless Wisconsinites Say DWD Call Center Giving Incorrect, Contradictory Information

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  • 'I Don't Know Who's Right': Jobless Wisconsinites Say DWD Call Center Giving Incorrect, Contradictory Information
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WPR News
Tuesday, February 2, 2021, 5:40am
By Rachael Vasquez

Unemployment recipients in Wisconsin say they don't know if they can trust information they receive from the DWD's unemployment call center. Recipients say they are told incorrect information about their benefits, given faulty information about widely publicized unemployment policy changes and are hung up on frequently by call center staffers.

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