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Joy Cardin
from Monday, April 13, 2009 at 8:00 AM
After eight, Joy Cardin and her guest discuss the way companies treat their customers; how customers treat servers; and how technology, globalization, class, race, gender, and culture influence these interactions. Guest: Emily Yellin, author of "Your Call is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives" (Free Press)

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