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At Issue with Ben Merens
from Thursday, June 30, 2011 at 5:00 PM
Angry consumers can demand to speak to a supervisor, take their business elsewhere, or shout out some choice words of frustration . . . but what helps an angry consumer get good customer service? At Issue with Ben Merens, after five, how to get the best Customer Service. Guest: Kristin Anderson Bottemiller, president, Say What Consulting. Author, "Delivering Knock Your Socks Off Service" www.kristenanderson.com

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